Considerations for using AnswerFirst's account password protection

• The Password field has a 15 character limit and accepts letters & numbers only, no spaces, no special characters.
• An account holder's Employee's will be required to verify the password any time they call in, chat in, email in or open a support ticket at AnswerFirst. This includes, but is not limited to an employee contacting AnswerFirst to:
  • Retrieve a message
  • Request a message be resent
  • Verify the contents of a message
  • Request contact information be edited, added or deleted.
  • Request changes to a script or on call rotation
  • Request information regarding invoices or payments
  • Etc.

For these reasons, if an account chooses password protection all employees who will be contacting AnswerFirst will need to know the account password.

• Ways a client's employees can interact with AnswerFirst without needing to verify the account's password.
  • If the employee answers the phone when AnswerFirst dials a previously approved employee phone number to deliver a message.
    
  • If the employee receives the message via Text or Email and replies to the message using the proper 'reply code'
  • Utilizing the MiSecure Messenger App.
  • Logging into CWA (Client Web Access) and performing tasks, reviewing messages, marking messages as delivered, etc.